محادثة شكوى من الفندق

A bad holiday



A: Good morning, can I help you?
B.: I'd like to make a
complaint about my holiday in Portugal last week
A: I'm sorry to hear that. What exactly was the
problem?
B: First of all the coach taking us to the hotel
broke down and we had to wait for over two hours in
the sweltering heat before a replacement arrived.
Then when we got to the hotel we found our room
hadn't been cleaned.
A: Oh dear, did you complain to the hotel staff?
B: Of course, but we were told all the chambermaids
were off duty. Anyway, that's not all. The people in
the room above sounded like they were having
all-night parties, every night. I demanded another
room but the receptionist told me the hotel was
full.
A: Oh, I see.
B: And to cap it all the food in the hotel
restaurant was awful. It was so bad we had to eat
out all the time despite having paid
for meals in
the price of our holiday.
A: I do apologise. I'd like to offer you a 20%
discount on the price of one of our Autumn breaks as
a gesture of goodwill.
B: A 20% discount, you must be joking. I want to see
the manager