محادثة لإعادة تلفاز للمحل

A: Good afternoon, can I help you?
B: I hope so. I bought this television here about
three months ago, but the sound and picture quality
are awful. The picture is always flickering and
there's a dark line down the left-hand side of the
screen. And there's an annoying hissing sound in the
background.
A: Do you have an outside aerial?
B: Yes, I do.
A: Have you tried adjusting the aerial?
B: Several times.
A: Hmmmmm. I'll get our engineers to have a look at
it.
B: A friend of mine bought the same model here and
had exactly the same problems. I want a refund.
A: I'm afraid it isn't our policy to give refunds,
sir.
B: I want to see the manager.